Store Policies
Thank you for shopping at Soap Snob. Our store policies are described below, but please feel free to contact us with any other questions or concerns you might have.
Store Hours & Location
Soap Snob does not operate out of a physical storefront. Rather, our business is conducted entirely online, which allows us the opportunity to reach a wider customer base and offer expanded hours beyond those of a traditional brick-and-mortar store. However, if you live in or near the Greater Atlanta area, you can often find us at regional fairs, festivals, and farmer's markets. Be sure to check our Blog for information about local events.
Shipping
We are pleased to offer FREE SHIPPING on all orders of $50 or more! This offer only applies to orders shipped within the United States. Our handmade soap products are all shipped USPS Priority Mail, while our soap making supplies are shipped via UPS. Priority Mail normally takes 2 to 3 days but may take up to one full week to reach you. UPS transit time varies based on your zone.
Damaged or Missing Orders
If you receive a damaged package, please take photos of your package and contact us within one week of receipt, or one week from date of anticipated receipt. We will gladly assist you with filing a shipping claim for a refund or replacement. If a package is returned to us because you entered an incorrect shipping address, you are responsible for the reshipping costs
Order Changes & Cancellations
At Soap Snob, we are dedicated to prompt processing times for online orders. Therefore, cancellations or changes to orders can only be accepted within one hour of order placement. Please email your requested changes as soon as possible to soapsnobcompany@gmail.com or call us at 678-653-1625. If we do not answer, please leave a message with your order number, telephone number, and full information regarding the requested change.
Minimum Orders
We do not have a minimum order amount, though we do offer FREE SHIPPING on all orders of $50 or more.
Returns and Refunds
Please note that we do not accept returns or issue refunds on items unless the item arrives broken or damaged. If you receive an item that has been damaged or broken in transit, please take a photo of the item and contact us within one week of receipt. We will gladly assist you in filing a shipping claim to recover the cost of the item. If UPS or USPS deems that the damage resulted from improper packaging, we will either replace the item or refund the purchase price of the item, whichever you prefer.
Out of Stock or Discontinued Items
We do not offer backorders for out of stock items. While we strive to keep all of our items in stock at all times, we do occasionally run out of items, or items are unexpectedly discontinued. We will re-list these items on the website as soon as possible. If you place an order that contains an out-of-stock or discontinued item, we will delete the out-of-stock item and process your order without the item. You will be notified regarding the out of stock item. We apologize in advance for any inconvenience that this may cause you.
Payment
We accept Visa, MasterCard, American Express, Discover, PayPal, and money orders. We do not accept personal checks. If paying by money order, please indicate this at the time of checkout and you will receive a separate email with the address to mail payment.
Credit Cards
If your card is declined, Soap Snob will send an email (to the address associated with the declined order) to inform you of the declined transaction. Many times, the declined transaction is due to an incorrect address or security code. In this event, we recommend that you call us at with the correct credit card information. We do not recommend sending credit card information via email.